The logistics sector is evolving thanks to digital transformation, and at Rglog we are constantly updating ourselves with new trends to offer the best service to our distinguished customers.
The concept of digital transformation is based on the implementation of new technologies in the different departments of the company to improve service efficiency. Thanks to these new digital capabilities, processes in transportation, product packaging, warehousing, etc. can be optimized.
According to a Forbes Insights survey, 65% of logistics companies are aware that they need to update their business model with new digital trends if they want to survive the future of the industry.
At Rglog we share that vision, and proof of this is the Chat Bot on our website that functions as the initial link with customers. When a person communicates with us through the chat, the robot will request a series of basic data so that a commercial advisor can contact them later.
With this technology, we ensure that the customer receives personalized treatment from the very first moment and we reduce response times. We offer people the possibility of contacting them via e-mail, a phone call or through the WhatsApp instant messaging service.
How our chat bot works
Now we will explain how our bot works step by step:
If you click on the social networks button, links to access Facebook, Instagram and LinkedIn accounts will appear. You will also see the link to communicate via WhatsApp.
The bot has an intuitive and very user-friendly platform, which can be used by people of any age without complications.